Series C · Sales & Marketing Tech · Copenhagen, Denmark · Founded 2015 · 200–300 employees
Dixa is a conversational customer service platform that unifies customer interactions across multiple channels into a single workspace, helping ecommerce brands scale customer support without proportional headcount growth. The company combines AI automation for routine inquiries with intelligent routing and human agents, serving 850+ brands across 42 countries including Oliver Bonas, Rapha, and Charles Tyrwhitt. Founded in Copenhagen in 2015, Dixa has raised $148M in total funding including a $105M Series C in 2021 led by General Atlantic, and has grown from 12 to over 200 employees across multiple offices globally. The company's "Customer Friendship" approach differentiates it from traditional ticketing systems by focusing on conversational experiences.
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