Series A · AI & Machine Learning · Dublin, Ireland · Founded 2015 · 22–70 employees
EdgeTier develops a real-time AI analytics platform that helps customer contact centres improve their service by analyzing 100% of customer conversations using natural language processing and machine learning. Founded in 2015 by Shane Lynn, Bart Lehane, and Ciarán Tobin, the company has raised €6m in Series A funding and operates in over 20 countries serving major clients including Ryanair, TUI, Abercrombie & Fitch, and Electric Ireland. The platform enables contact centres to detect emerging issues in real-time, understand customer attitudes, and improve agent performance while processing billions of messages. EdgeTier has achieved 3.5x growth through 2022 and has been featured on the Sifted 100 fastest-growing startups leaderboard.