Series A · Data & Analytics · Ghent, Belgium · Founded 2015 · 11–50 employees
Hello Customer is a Belgian B2B SaaS Voice of Customer platform that collects, centralizes, and analyzes customer feedback at scale using its proprietary AI engine (ISAAC), delivering real-time topic classification, sentiment analysis, and root cause analysis. The platform serves large enterprise clients in retail, banking, insurance, utilities, and telco — including Bridgestone, TotalEnergies, Securitas, and Toyota Financial Services — across Belgium, the Netherlands, France, and Spain. The company raised a €6M Series A round in May 2020 led by Senovo Capital and Peak Capital, following a €2M seed round in 2018 from Dovesco, Seeder Fund, and prominent business angels. Hello Customer's NLP technology is recognized as best-in-class in the market, with a reported 95% AI accuracy rate and rapid onboarding measured in days rather than months.
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