Seed · AI & Machine Learning · Amsterdam, Netherlands · Founded 2018 · 19–19 employees
Kaizo is an AI-powered customer support performance management platform that uses gamification and artificial intelligence to improve operational efficiency and team engagement for customer service teams. The Amsterdam-based startup automates quality assurance, analyzes 100% of customer support tickets in real-time, and provides actionable insights to help agents deliver better customer service. Founded in 2018 by Dominik Blattner and Christoph Auer-Welsbach, Kaizo has raised $7M in funding and serves major clients including Foot Locker, WeTransfer, and Axonius. The company has gained significant traction on the Zendesk Marketplace and is positioned as one of the most sought-after workforce management solutions for customer support teams.