Seed · Productivity & Collaboration · London, Estonia · Founded 2011 · 20–25 employees
Qminder is a customer service flow management platform that transforms how businesses manage in-person customer service. Founded in 2011 by Rauno Rüngas and Siim Raud, the company has been profitably bootstrapped for 10 years before raising their first institutional funding. Their platform has served over 70 million customers in 40+ countries, helping businesses optimize queue management, wait times, and service delivery through real-time analytics and automated touchpoints. In 2024, they secured €3M in seed funding led by Practica Capital to accelerate platform development and expand operations, particularly in the US market and government/healthcare sectors.
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