Pre Seed · AI & Machine Learning · Prague, Czechia · Founded 2024 · 10–15 employees
Waypoint AI has developed the world's first AI Customer Support Engineer that automates software maintenance and escalation management for enterprise software companies. The platform uses large language models and a proprietary Escalation Graph to automatically triage, investigate, and resolve product defects while generating detailed postmortems. Enterprise clients including ClickHouse and Kpler have reportedly cut their mean time to resolution (MTTR) in half within weeks, helping teams reclaim 15% of engineering capacity previously lost to reactive issue triaging. The company raised $3.1M in pre-seed funding in June 2025 from notable investors including 42CAP and Dreamcraft Ventures.